Shipping Policy

Thank you for shopping with Zovi Cart. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully before placing an order.

Shipping Coverage

Currently, Zovi Cart ships only within the United Arab Emirates (UAE).

At this time, we do not offer international shipping.

Processing Time

All orders are processed within 1 business day after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

Delivery Time

Once your order has been processed, the estimated delivery time is:

2–3 Business Days

While we strive to meet these delivery estimates, occasional delays may occur due to factors beyond our control, including weather conditions, public holidays, or courier service disruptions.

Shipping Charges

We offer FREE shipping on all orders across the UAE.

There are no hidden delivery charges.

Cash on Delivery (COD)

We proudly offer Cash on Delivery (COD) for customers across the UAE.

Please ensure someone is available at the delivery address to receive the order and make the payment.

Order Tracking

Once your order has been dispatched, you may receive shipping updates via email, SMS, or WhatsApp (where available).

If you need assistance regarding your shipment, please contact our customer support team.

Delivery Attempts

Our courier partners may attempt delivery more than once if the initial attempt is unsuccessful.

If an order cannot be delivered due to an incorrect address, unavailable recipient, or refusal to accept the shipment, the order may be cancelled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Zovi Cart is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the information before your order is dispatched.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control, including: